OVERVIEW
Last updated: November 11, 2025

MandBCraft is a trading name of Neoville Ltd, registered in England and Wales (Company No. 09795796) at 13 Campus Avenue, RM8 2FW, United Kingdom.
By using our website and purchasing our products, you agree to the following Terms & Conditions.

1. Orders
• All products are handmade and may vary slightly in colour, grain, or resin patterns.
• Custom orders (e.g., engravings, pigment choices) are confirmed via email before production.
• We reserve the right to refuse or cancel orders if payment is not received or if materials are unavailable.

2. Pricing & Payment
• Prices are listed in GBP (£) and include VAT where applicable.
• Payment is processed securely via Stripe, PayPal, or other approved gateways.
• We reserve the right to update prices at any time, but confirmed orders will not be affected.

3. Shipping & Delivery
• We ship within the UK and internationally. Delivery times vary depending on location.
• Shipping costs are calculated at checkout.
• Buyers are responsible for providing accurate delivery information.
• Risk of loss passes to the customer once the order is delivered.

4. Returns & Refunds
• Standard products may be returned within 14 days of delivery, provided they are unused and in original condition.
• Custom or personalized items (e.g., engraved boxes, bespoke resin colours) are non‑refundable unless faulty.
• Refunds are processed within 14 days of receiving the returned item.
• Return shipping costs are the responsibility of the customer unless the item is faulty.

5. Intellectual Property
• All designs, images, and content on this website are the property of MandBCraft (Neoville Ltd).
• You may not reproduce, distribute, or use our content without prior written consent.

6. Liability
• Products are intended for decorative or household use only.
• We are not liable for misuse, improper handling, or damage caused after delivery.
• To the maximum extent permitted by law, our liability is limited to the purchase price of the product.

7. Privacy & Data Protection
• Your personal information is handled in accordance with our Privacy Policy.
• By placing an order, you consent to the processing of your data for order fulfilment and communication.

8. Governing Law
• These Terms & Conditions are governed by the laws of England and Wales.
• Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Contact Us
For questions about these Terms & Conditions, please contact:
MandBCraft (Neoville Ltd)
Company No. 09795796
13 Campus Avenue, RM8 2FW, United Kingdom
Email: contact@mandbcraft.com