Privacy policy
Last updated: November11, 2025
MandBCraft is a trading name of Neoville Ltd, registered in England and Wales (Company No. 09795796) at 13 Campus Avenue, RM8 2FW, United Kingdom.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase our products, or interact with our services.
1. Information We Collect
• Personal details: name, email address, phone number, billing/shipping address.
• Order details: products purchased, customization requests.
• Payment information: processed securely via third‑party providers (Stripe, PayPal).
• Website usage data: cookies, IP address, browser type, analytics data.
• Marketing preferences: newsletter sign‑ups, opt‑in consents.
2. How We Use Your Information
• To process and deliver your orders.
• To communicate with you about purchases, updates, or support.
• To personalize your experience and improve our website.
• To comply with legal and tax obligations.
• To deliver relevant advertising, including through Google Ads.
3. Cookies & Google Ads
• We use cookies and similar technologies to improve site performance and personalize content.
• Google and other third parties may use cookies to serve ads based on your browsing history.
• You can opt out of Google Ads personalization at: Google Ads Settings.
• You can manage cookies through your browser settings.
4. Sharing Information
We may share your information with:
• Payment providers (Stripe, PayPal).
• Shipping companies (Royal Mail, couriers).
• Analytics and advertising partners (Google Ads, Google Analytics).
We never sell your personal information to third parties.
5. Your Rights (GDPR)
You have the right to:
• Access, correct, or delete your personal data.
• Withdraw consent for marketing.
• Request a copy of the data we hold about you.
• Lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.
6. Data Retention
• Order records are kept for 6 years to comply with tax and accounting laws.
• Marketing data is retained until you opt out.
7. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
MandBCraft (Neoville Ltd)
Company No. 09795796
13 Campus Avenue, RM8 2FW, United Kingdom
Email: contact@mandbcraft.com
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.